Ombudsman

This institution is part of the ABRACAM OMBUDSMAN SHARING SYSTEM Brazilian Exchange Association.

WHEN TO USE THE OMBUDSMAN CHANNEL?

The OMBUDSMAN service should only be activated when OneKey Payments' regular customer service channels (support@onekeypayments.com / 0800 555 5200) do not meet, or unsatisfactorily meet, your needs, for any reason.

Therefore, before contacting the OMBUDSMAN, contact the customer service channel and explain your need. Contacts with the Ombudsman are formalized internally, and have deadlines for service and resolution. Therefore, in order for your demand to be recorded, analyzed and responded to, it is mandatory to clearly inform at least the following information:

1. Name of the institution or company that provided you with the service;
2. Name of person you have communicated with before;
3. Your identification and contact details:
- Full name
- CPF/CNPJ or Passport
- Email, or Correspondence Address (with zip code), so that you can receive feedback from the OMBUDSMAN.
5. The reason for your contact

How to contact the Ombudsman?
Call 0800 770-5422 (only calls made in Brazil)
This service works automatically; please state the requested information clearly.
Available from 9:00 am to 4:30 pm, Monday through Friday, except holidays.
You can also contact us using this FORM.